Stellashare

How do I join Stellashare?

If I’m invited to join a share group, do I have to pay?

What does it mean to be a Stellashare Member?

What does it mean to be a Stellashare Owner?

What are the fees for Stellashare?

What types of payment are allowed for use on Stellashare?

Can I give Stellashare as a gift?

I received Stellashare as a gift, how do I start?

Can I choose how often I receive a Picture Share?

How many pictures am I allowed to store on my share group?

What happens to my pictures if I close my account?

What are the differences between a Stellashare Member, Owner and Contributor?

I just joined Stellashare, now what?

Any other tips about receiving picture shares?

How is my Dashboard organized and how should I use it?

How do I change the email associated with my account?

I invited a user but now their user name is different - why?

What are the steps for creating a share group?

Can I set up more than 1 share group?

What do the different share group statuses or types mean (Active, Archived, Closed, Locked)?

How do I Invite People to Join?

What are the steps for Sharing My Photos?

What if I see or receive inappropriate content?

Known Idiosyncrasies

What If I have a question that I don't see here?

 

What is Stellashare?

Stellashare is a photo sharing tool that allows you to…

  • invite who you want to receive the pictures and videos by creating a share group,
  • send your picture and video shares to your share group members via text or uploading via the site,
  • share a picture, multiple pictures or a video with a single text or upload (and include a text caption if desired),
  • make share group members contributors so they can also share pictures and videos with the same group if desired, and
  • create a gallery of your picture and video shares for review;

And, it allows your members to…

  • accept or decline your invitation,
  • receive picture shares in an email, in a text or both,
  • determine how frequently they’d like to receive picture and video shares via email (none, immediately, daily, weekly),
  • share pictures and vidoes with your share group (if you have made them contributors),
  • review your picture/video gallery online and post private comments to the sharer if desired, and
  • reply to your email picture share with a private comment to the sharer (via email);

All, without…

  • any advertisements,
  • requiring an app,
  • requiring a specific device or platform,
  • sharing of information with 3rd parties,
  • allowing public commentary, or
  • requiring picture recipients (members) to pay any fees.

 

How is Stellashare different from other sharing tools?

Stellashare was created because there was a clear need for a simple and private photo (and video) sharing solution without the issues and ‘extras’ prevalent in all of the other social media and photo sharing platforms available today. 

What makes Stellashare different is that it is…

  • It is private and invite only (with no public commentary or searching).
  • It is platform independent and only requires an email and cell phone number to start sharing.
  • It is not an app and doesn’t require any website visits.
  • It doesn’t have any advertising and never shares personal information.
  • It allows the sharers and the recipients to each customize their sharing experience.

 

How do I join Stellashare?

There are two ways you can become part of the Stellashare community:

  1. By Invitation – a Stellashare share group Owner invites you to join their share group and you accept their invitation and become a member and/or
  2. By Signing Up – create a Stellashare account and become an owner

 

If I’m invited to join a share group, do I have to pay?

No, only Owners pay.  It is free for a Member to join a share group and receive picture shares; however, you will need to register at Stellashare.com (via the invitation link).

 

What does it mean to be a Stellashare Member?

A Stellashare Member:

  • Registers on the Stellashare website to verify identity.
  • Receives all picture shares for the share group.
  • Sets their preferences for how they want to receive their picture shares (via text and/or email) as well as frequency.
  • Views all of the pictures previously shared by logging in and viewing the online gallery.
  • A Member of a share group can also become a Contributor for that share group if the share group Owner would like them to be able to share pictures as well.
  • Pays no fees (It's always free to be a member of other's share groups and view and/or contribute to their photo shares).
  • There is no limit to the number of share groups a person can join (when invited).

 

What does it mean to be a Stellashare Owner?

A Stellashare Owner:

  • Registers and creates a Stellashare account.
  • Creates one or more share groups for sending pictures.
  • Invites members to join share groups.
  • Determines members’ level of participation (Member or Contributor).
  • Sends picture shares to Members via text or uploading to Stellashare site.
  • Edits the share group’s online picture gallery as needed (comments, deletions).
  • Pays monthly fees depending on the number of share groups owned.

 

What are the fees for Stellashare?

  1. For Members that only receive picture shares (and are not share group Owners), there are no fees. It’s always free to be a member of other’s share groups and view and/or contribute photo shares to their share groups.
  2. For Members that want to be share group Owners so they can send pictures to their own personalized share groups, the fees are as follows:
First Share Group $3.99 per month / $40.00 per year
Additional Share Group $0.99 per month / $1.88 per year

Note: An owner’s First Share Group applies to the first share group created that is Active (or that is Archived if they do not have any Active share groups).  For more information regarding share group types (e.g., Active, Archived, Closed), please see What do the different share group statuses or types mean (Active, Archived, Closed, Locked)?

 

What types of payment are allowed for use on Stellashare?

We accept American Express, Discover, Mastercard and Visa.

 

Can I give Stellashare as a gift?

Yes, you can purchase a year’s subscription for one share group as a gift.  The gift recipient can be:

  • A new user to Stellashare,
  • An existing Stellashare Member (who currently receives picture shares but does not share pictures), or
  • An existing Stellashare Owner who is already sharing pictures and videos via Stellashare. 

For new or existing Stellashare Members, they will use the gift code to get their first year for free.  For existing Stellashare Owners, they will be able to use their gift code to get an additional year of sharing for free.

To purchase a gift, simply go to Sign Up and click on Start Now under the Owner Yearly plan and then see the Click Here link next to the ‘Would you like to give Stellashare as a gift? 

Once you enter your information and your gift recipient’s information, you will receive an email receipt confirming your gift and your gift recipient will receive an email from Stellashare with a gift code that they may use at any time.   Yay!

 

I received Stellashare as a gift, how do I start?

Congratulations and lucky you!  To redeem a Stellashare gift received, please click on the gift code link received in your gift email and complete the registration process.

If you have misplaced your Stellashare gift code email, please contact the gifter for their copy or Contact Us  and provide your gift details.  I’m sure we’ll be able to help!

Have fun sharing!

 

Can I choose how often I receive a Picture Share?

Yes, when you accept your invitation to join a Stellashare share group, you have the ability to specify the following:

  • Email delivery frequency (immediately, daily, weekly, none)
  • Cell phone number for photo shares via text if desired.  Shares received via text are received as sent. 

 

How many pictures am I allowed to store on my share group?

There is no limit to the number of pictures that can be stored per se; however, each share group has 4GB of storage allotted.  If your share is nearing its storage limit (given the number and size of the pictures and videos posted), you will be given a message alerting you and listing the options available to you (see below).

Please note: if you have more than one active share group on your account, the storage limit applies across all share groups as a total.  For example, if you have 3 active share groups, you have 12GB storage available for your share groups and you may choose to have one share group with 9GB and the others with a combined total less than 3GB.

If your share group gallery’s size reaches its storage space maximum (4GB for each paid share group), you will be charged an additional $0.99/month for an additional 4GB storage space allotment.  You can delete some of your previously posted pictures or videos stored on one or more of your galleries at any time to reduce your storage size (less than 4GB per paid share group) and thus remove your additional storage space allotment charge for future billing.

 

What happens to my pictures if I close my account?

If you choose to close your account, your pictures and videos will be permanently deleted from our servers.

If you would like to copy, move or download your pictures or videos before you close your account, you may choose to end (close) your share group(s) first.  You will then have 14 days to view, copy, move, download or otherwise access the pictures and videos associated with your share group(s).   After 14 days, they will be deleted.  You can then close your account.

 

What are the differences between a Stellashare Member, Owner and Contributor?

There are three different types of users (and abilities) available in Stellashare:

1. Member

  • Receives an invitation from a share group Owner to join their share group.
  • Receives all picture shares for the group.
  • Sets their preferences for how they want to receive their picture shares (via text and/or email) as well as frequency.
  • Can see all of the pictures previously shared by logging in and viewing the online gallery.

2. Owner

  • Signs up for a Stellashare account.
  • Creates one or more share groups for sending pictures.
  • Invites members to join share groups.
  • Determines members’ level of participation (Member or Contributor).
  • Sends picture shares to Members via text or uploading to Stellashare site.
  • Edits the share group’s online picture gallery as needed (comments, deletions).

3. Contributor

  • Previously accepted an invitation from share group to be a Member
  • Is notified that the Owner has updated Member role to Contributor
  • Is able to send picture shares to all Members (and Owner) for share group (but is not able to edit share group’s online gallery as the Owner can)

 

I just joined Stellashare, now what?

  1. Create your first share group (via your Dashboard).
  2. Invite People to Join (via Manage Members).
  3. Text or upload your photos to your share group (via your Dashboard or your share group’s gallery).
  4. View your Share Group’s gallery as desired (by selecting your share group from your Dashboard).
  5. If desired, make one or more Members of your share group a Contributor (via Manage Members).
  6. Add additional share groups (as needed).
  7. Edit your share groups (as needed).
  8. Have fun sharing!

 

Any other tips about receiving picture shares?

Yes, here are a few that we’ve noted – if you have any additional tips you’ve discovered, please let us know via our Contact Us form!

  1. All of Stellashare picture shares received via text will come from one number (415-230-2797) regardless of the share group who is sending (they will have a share group label with any text added by the sender).  Creating a Contact for your Feed allows you to easily label the Stellashare number in your Contacts.
  2. Each share group owner is assigned a number to text their photos to for that share group.  Try creating a Contact for your share group number and labeling with the name of your share group (e.g., ‘Stellashare share group Name’)
  3. When accepting an invitation to join a Stellashare share group, consider setting your delivery preferences to receive text updates as well as weekly email updates.  This allows you to receive photo shares as they are sent via text and then to see them in a weekly digest form via email.
  4. If you would like to communicate with the share group Owner about a picture share, you may do either of the following:
  • Reply to the picture share email (goes directly to the share group Owner).
  • Add a comment to the picture in the online gallery (only visible to the share group Owner)

Note: you may not reply to any picture shares via text.  The number used to send the picture shares is a general phone number used for all Stellashare sends and is not routable back to the share group Owner via SMS.

 

How is my Dashboard organized and how should I use it?

There are two button functions available at the top of the Dashboard:

  1. Add New Photo
  1. You will be prompted to upload the photo desired
  2. Additionally, you will need to select the share group to which the photo will be added.
  1. Add New Group
  1. You will be prompted to add the share group information
  2. Once saved, the new share group will appear in your Dashboard

After the 2 buttons, the Dashboard is organized into 3 sections relating to your share groups:

  1. My Share Groups
  1. This list contains the share groups that you either own (Role = Owner) or can contribute to (Role = Contributor). 
  2. This list is grouped first by Role (Owner first, Contributor second) and then sorted alphabetically by share groups.
  3. You can click on any of these groups to do the following:
  1. Owner – view the online gallery, add a new photo to the gallery, manage the group’s members or edit the group’s information
  2. Contributor – view the online gallery, add a new photo to the gallery, view the group’s members or manage one’s own membership info (for this share group)

B. Share Groups I Follow

  1. This list contains the share groups that you are a member  of (i.e., received an invitation to join and now receive picture shares)
  2. This list is sorted alphabetically by share groups
  3. You can click on any of these share groups to view the online gallery or manage one’s own membership info (for this Share Group)
    1. Invitations to Join share groups
  4. This list contains the invitations to join a share group that you have received but have not yet accepted or declined
  5. You can view your pending invitations and accept/decline them here or via the email invitation in your inbox

 

What are the steps for Creating a Share Group?

  1. Select Add New Group from your Dashboard.
  2. Name your Group
  • This will be the label used on all your photo share emails and texts
  • Try naming it something meaningful to you as well as your intended members (e.g., Smith Family Fun, Jane Doe’s View, Johnson Family Vacations, FitNess Daily Inspo)
  • You can change the name of your Share Group at any time
  1. Add a description if it is helpful to you; this field is optional
  2. Add the Reply Email that you would like any replies to email shares to go to; typically, this is the share group Owner’s email.
  3. Select Create and the new share group will be added with the phone number assigned to it noted for texting photo shares (and contacts).
  4. Your new share group will be visible in your Dashboard.
  5. You can edit your share group by selecting the Group you want to update from the Dashboard and then selecting Edit Group.

 

Can I set up more than 1 share group?

Yes, you can set up as many share groups as you like.  Common reasons for creating a share group in Stellashare include:

  • Sharing pictures with family and friends
  • Small business owners sharing information with their subscribers list
  • Parents sharing classroom or team pictures with other parents
  • Teachers sharing pictures students and parents
  • Teenagers sharing pictures of any occasion with a close peer group
  • Sports teams sharing sports activities with their teammates
  • Retirees sharing pictures of their travels
  • Bloggers sharing directly with their followers

 

What do the different share group statuses or types mean (Active, Archived, Closed, Locked)?

Share groups can have different statuses which can affect the functionality and price:

  1. Active – used for sharing photos with share group Members and can be updated at any time
  2. Archived – used to display the photo galleries that have been created and shared but are no longer updated.  They are viewable by share group Members via logging into Stellashare.com
  3. Closed –considered cancelled and the photo galleries will be deleted from Stellashare 14 days after the share group is closed
  4. Locked –considered ‘frozen’ and are locked by Stellashare administrators due to an issue or concern with the account.  They will be unlocked when the issue/concern is resolved.  Questions re: locked accounts can be directed to Stellashare via the Contact Us form.

 

How do I Invite People to Join?

  1. From the Dashboard, select the share group you want to invite people to join.
  2. Click on Manage Members and then Invite New Member.
  3. Add their email, First Name, Last Name and Invitation Message.
  4. The invitation message is the text that will be included in the invitation email to the person you are adding to this group (i.e., inviting).
  5. If you are adding multiple people that are already members of other share group’s you own, you can use the link at the top of the page.
  6. You can also invite people to join your Share Group via your mobile phone –
  • The invitee must be a Contact on your phone
  • The Contact must contain an email address 
  • You then can text the Contact to the Share Group number (you can find this number when viewing the Share Group’s Gallery online).   For example:  on an iPhone, go to Contacts, select the intended invitee, tap on Share Contact and then enter the Share Group number.  Note: this still generates an email invite for the intended invitee.
  1. You can add, update or remove any members from your group at any time
  • Added members will receive an invitation email
  • Updated members will receive a notification if you change their role from Member to Contributor (they will also be assigned their own number for texting photos)
  • Deleted members will not receive any notification.

 

How do I change the email associated with my account?

To change the email associated with your account, you can perform the steps listed below:

  1. Log into your Stellashare account : https://www.stellashare.com/users/sign_in,
  2. Once you are logged in, on the right-hand side you will see your name on a teal colored bar, click on your name,
  3. Then click on Profile,This is Your Account Page and you can change your email here.
  4. This is your Account Page and you can change your email here.

 

I invited a user but now their user name is different - why?

If a user you invite to one of your share groups already has an account with Stellashare (either as a Member or an Owner), then Stellashare will update your share group member name with the name that user used when they created their account.  Note: the uniqueness of a user is determined by the email used for their account (and your invite).

 

What are the steps for Sharing My Photos?

  1. Once your share group is created, you can start sharing your photos via text or uploading them to the website:
  • Text: Once you have a photo you want to share, you text it to your share group Number and it will be sent to your share group members via the delivery mechanism they’ve chosen.
  • Upload: You can also choose to log in to Stellashare and upload a photo via the Add New Photo button on the Dashboard (you later select the applicable share group) or on the share group Gallery page.
  1. We have several tips/suggestions for sharing your photos (see below).  If you have any additional tips you’ve discovered, please let us know via our Contact Us form!
  • Once you create your share group on Stellashare and are assigned a share group phone number, add it to your Contacts on your phone so you can easily find it when texting photos to your share group (try labeling it ‘Stellashare Share Group Name’).
  • When texting your photos to your share group, if you want to include a caption, you will need to insert your caption text in the same text bubble as your picture for it to be included with your photo share.
  • You can text multiple photos in a single photo share when texting photos by simply selecting all the photos you would like to send at once and then sending them to your share group number.  Any text you have included as a caption will appear once with the first photo in photo shares received via text and at the end of the photo display list in photo shares received via email.
  •  When uploading your photo to your online gallery, you may see a ‘Cycling signal’ after you click on Upload.  There is likely a network delay in uploading your photo or video and your photo/video should be visible momentarily.

 

What if I see or receive inappropriate content?

If you feel like you have seen or received inappropriate content via Stellashare (e.g., online, text, email), please use the Contact Us form to notify us.

 

Known Idiosyncrasies

  1. There are a couple known issues with Windows 10/Edge –
  • Skype tries to auto sync with the Share Group number even though it is not a Skype number
  • Sometimes a picture does not rotate on the upload Preview pane; however, it is resolved once it is uploaded (e.g., online gallery, picture shares via text or email)
  1. If a user is experiencing issues with fields being erroneously pre-populated, it is most likely due to cached pages.   This is a situation not unique to Stellashare and the common resolution is to try clearing the form history via the browser function.
  2. If uploading a photo to the site from an Android, you will see a popup that displays a camera, camcorder, microphone/voice and docs. You must select docs and then select images to be able to upload a photo from your android phone.  This is not a typical scenario in that you will most likely be texting your photo from your phone to your Stellashare share group number but just in case you were choosing to do an upload, we wanted to walk you through it. 

 

What if I have a question that I don't see here?

If you have a question that you don't see answered in these FAQs, please use the Contact Us form to send us your question and we'll get back to you within 2 business days.  Thank you!